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Why consult with your end users and customers and key tips for effective consultation

There are many reasons to consult with your end users and customers including: Identifying the potential barriers they face when accessing your services and buildings; identifying the real needs of the customer; Enabling your organisation to target specific groups to identify their individual needs; Identifying who isn’t using your services and why they aren’t and contacting disabled users and potential users, to bring them into the (consultation) process.

Another reason an organisation may need to consult with customers could be to comply with national legislation (i.e. Section 26 (1a – Integrated Access to Services) of the Disability Act 2005). The National Disability Authority recommend the establishment of an advisory group to oversee a review of the integration and accessibility of services and recognise that input from customers with disabilities can not only help your organisation comply with the Disability Act but also develop creative, innovative customer service policies, practices and procedures as well as improved access to information and the physical environment.

The following are some key points to consider in relation to consultation:

If you would like further information on consulting with your customers including people with disabilities please do not hesitate to contact us on 01-4151285 or [email protected]