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The Importance of Consultation and key tips for effective consultation

To comply with section 26 (1a – Integrated Access to Services) of the Disability Act 2005 the National Disability Authority* recommend the establishment of an advisory group to oversee a review of the integration and accessibility of services. Input from customers with disabilities can not only help your organization comply with the Disability Act but also develop creative, innovative customer service policies, practices and procedures as well as improved access to information and the physical environment.

The following are some key points to consider in relation to consultation:

If you would like further information on consulting people with disabilities please do not hesitate to contact us on 01-4151285 or [email protected]

(* Code of Practice on Accessibility of Public Services and Information provided by Public Bodies)