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The NDA Launches an updated Customer Communications Toolkit for the Public Service

The National Disability Authority (NDA) has released a new edition of its guidance document “Customer Communications Toolkit for the Public Service – A Universal Design Approach.” This document was first released in 2017 and has offered practical and relevant information for designing and procuring communication within the public sector as well as those working directly with the public.

This new edition of the document, released in December 2019, is a revision of the original document from August 2017, which includes updates based on new legislation and terminology since the original launch. These updated documents include the Irish sign language act 2017, Web Content Accessibility Guidelines (WCAG) 2.1 and many others.

The aim of this toolkit is to improve communication within the public sector and to ensure that public services and information are accessible to a wide range of people. The previous edition of the toolkit has been widely used by many public bodies to communicate in a more effective way.

The toolkit provides practical guidance which focuses on three main areas:

Each of the sections contains examples, checklists, tips and links to improve effective accessible communication. Though the document is aimed specifically to help the public sector achieve a high level of accessibility in their communication methods, private companies may also benefit from the guidance that it provides when producing their own communication strategies for both internal and external channels.

You can download a copy of the Customer Communications Toolkit for further information on the guidance provided, click here.

Find further information on upcoming OHAC Accessible Services training on our website.

Alternatively if you need further information on ensuring the information you provide is accessible, please do not hesitate to contact one of our team on (01) 415 12 85 or e-mail [email protected].