What is Disability Inclusive Service Provision?
Disability inclusive service provision embraces the principles of Universal Design, with the aim that all interactions are equitable, inclusive and effective. This means creating flexible service options for customers, clients and visitors where they feel valued, heard and included. Prioritising services accessibility can mean opening new opportunities to a more diverse customer and visitor base, as well as improved loyalty and retention.
Service Details
We work with our clients to understand their existing services and customer base to identify ways to enhance accessibility of these services. Our consultants will help you and your teams to develop inclusive service strategies, policies, and training that caters to diverse customer needs, including those with disabilities. By adopting inclusive customer service practices and procedures, you can enhance customer satisfaction, expand your market reach, and demonstrate your commitment to social responsibility.
Core Areas of Focus
Disability Inclusive Service Policy
We partner with organisations in developing their policy and procedures for delivering disability inclusive services. The commitment outlined in the policy must then be backed up by actions that enhance accessibility.
Physical Accessibility
We evaluate the physical spaces where customer interactions occur, such as reception areas, service desks, and waiting areas, to ensure they are accessible to all users.
Communication Accessibility
We assist our clients to look at communication methods, including written, verbal, and digital formats, and suggest methods to make services more disability inclusive.
Staff Training and Awareness
Awareness raising through staff training on how to engage with customers with disabilities, will enhance their skills in delivering accessible and disability inclusive customer service.
The Importance of a Holistic Approach
Creating a disability inclusive service environment requires a comprehensive approach that addresses all aspects of the customer and visitor journey, from initial contact to service delivery. Our services include training staff to recognise and remove barriers, developing accessible communication strategies, and embedding inclusivity into your organisation’s culture. This holistic approach ensures a seamless and inclusive experience for all customers.
Key Benefits
Enhanced Customer and Visitor Satisfaction
Accessible services create a welcoming environment for all customers, clients and visitors, leading to higher satisfaction and loyalty.
Increased Market Reach
Accessible and inclusive services attract a broader audience, including the 1.3 billion people globally who live with disabilities.
Positive Brand Image
Demonstrating a commitment to inclusive service provision enhances your brand’s reputation as a socially responsible and inclusive organisation
Compliance and Risk Mitigation
Proactively addressing accessibility requirements reduces the risk of non-compliance with accessibility legislation.
Why Partner OHAC?
Partnering with OHAC means collaborating with experts in accessibility and disability inclusive customer service consultancy. With over 17 years of experience, our team is dedicated to making everyday life fully accessible. We provide personalised solutions that not only meet compliance standards but also create environments that are welcoming and functional for all users. Our expertise ensures that your organisation can deliver exceptional, disability inclusive customer service experiences.