Introduction to Accessible Service Delivery

Course Description

This course equips learners new to the area of disability with an overview of the provisions of the Disability Act 2005 and other equality legislation and how to ensure the services they provide within their organisations are fully disability inclusive and accessible for all. Participants will acquire the knowledge required to facilitate and develop an appropriate response to relevant legislation and national and international good practice relating to accessible service delivery to enhance the overall visitor experience for all and to make services accessible for all.

Course Aims

The aim of this workshop is to ensure that all those with a responsibility for accessible service provision (e.g. Access Officers under the Disability Act 2005) can develop an effective accessibility strategy for their organisation and understand how to embed accessibility and Universal Design within their organisation.

Key Outcomes

Upon completion of this programme, participants will:

• Appreciate the requirements of relevant equality and disability legislation.
• Develop an understanding of the role of the individual and organisation in delivering on those requirements.
• Appreciate how to effectively communicate with and include people with disabilities in the action planning processes.
• Learn how to assess accessibility and the steps to improve the overall accessibility of your organisation.
• Acquire the ability to facilitate an organisational response to the legislation; and
• Understand how to apply guidelines on accessible service delivery in their own organisation.

Application Instructions

For further information on this course please contact [email protected]